Client Services Coordinator​

Who are we?

Unity to Serve International is a California-based nonprofit organization dedicated to empowering individuals and communities through education, advocacy, leadership development, and humanitarian services. We work with immigrants, refugees, and underserved populations, offering programs that promote self-sufficiency, inclusion, and resilience. Grounded in the values of Compassion, Equity, Collaboration, and Empowerment, we serve people from all backgrounds, creating opportunities for growth and community impact. Unity to Serve is an inclusive workplace where diverse perspectives are valued, and continuous learning is encouraged.

Unity to Serve International

Client Services Coordinator
Job Announcement # CS-CO-2405

POSITION SUMMARY:

Full-time, benefited position with Unity to Serve International, a nonprofit organization based in California committed to empowering underserved communities through education, leadership development, and humanitarian support. The Client Services Coordinator is a key member of the Programs Department and is responsible for coordinating direct services, supporting case management, and assisting in program delivery for immigrant, refugee, and low-income individuals and families.

The Client Services Coordinator works under the supervision of the Program Officer and supports the organization’s mission to promote dignity, self-sufficiency, and opportunity. This position involves working directly with clients, community partners, and internal teams to ensure timely, effective, and culturally responsive service delivery.

ESSENTIAL JOB FUNCTIONS:

• Conduct client intake assessments and maintain accurate and confidential records in accordance with agency and funder requirements.
• Support clients in accessing essential services including housing referrals, employment support, legal aid, public benefits, and healthcare navigation.
• Provide culturally and linguistically appropriate case management and follow-up services.
• Coordinate workshops and community outreach events related to education, legal rights, job readiness, and health.
• Build and maintain positive relationships with community partners, government agencies, and service providers.
• Assist in data collection, reporting, and evaluation of program outcomes.
• Support program documentation including service logs, case notes, and monthly reports.
• Participate in regular team meetings and contribute to continuous program improvement efforts.
• Respond to urgent client needs and help resolve service delivery challenges.
• Perform other duties as assigned by the Program Officer or Executive Director.

POSITION REQUIREMENTS:

• Bachelor’s degree in social work, Human Services, Public Administration, or related field (Master’s degree preferred).
• At least 2 years of experience in case management, client support, or related human services roles.
• Strong knowledge of immigrant and refugee services, public benefit programs, and local community resources.
• Excellent interpersonal, organizational, and communication skills.
• Ability to work effectively in a multicultural, multilingual environment.
• Demonstrated ability to maintain client confidentiality and comply with HIPAA and agency policies.
• Proficiency in Microsoft Office Suite and case management platforms.
• Bilingual or multilingual preferred (especially Dari, Pashto, Spanish, Arabic, or Farsi).
• Must have a valid driver’s license and reliable transportation. Occasional local travel required.

COMPENSATION:

$55,000 – $65,000 annually, commensurate with experience and qualifications.
Benefits include health, dental, vision insurance, paid time off, professional development opportunities, and retirement contributions.

LOCATION:

Unity to Serve International – Based in California. Primarily in-person with occasional flexibility depending on program needs.